Credit or Replacement Policy
Frontier Pharmaceutical, Inc. takes great pride in producing high quality products. We exercise close supervision to ensure that our consumers are completely satisfied. If for any reason you are not satisfied with your purchase, please return the unused portion within 30 days of the DELIVERY date. Frontier Pharmaceutical will issue a credit or replacement. Please note we do not refund shipping charges. Any shipping cost you incur to return the product to us will not be refunded.
It may take up to 30 business days to process the return and issue a credit or replacement. We will notify you via email once your return and credit has been processed. Please note the amount credited for returned items exclude discounts/coupons, meaning you will only receive credit for the amount you were originally charged.
Returning an Item
Please follow these directions in making any returns:
- Contact Frontier prior to shipping your package back. Call toll free at (800) 767-3486 or e-mail us at firstname.lastname@example.org. If emailing please specify your order number, first and last name, the item and reason for the return, and whether you would like a credit or replacement.
- Returns must be shipped to us via UPS, FedEx or USPS Priority Mail for tracking/confirmation purposes. We assume no liability for loss or damage of returned packages.
- Place the merchandise in the original shipping box or package. If the original packaging is not available, please use a sturdy box to prevent damage in transit.
- Please ensure you keep a record of the tracking number for the package you are returning to us, as it may be required in order to receive the credit.